7 Best Noise Cancelling Headset For Call Center in 2022
Having good communication is one of the most important parts of any successful business. In the case of call centers, it is even more critical. And the clarity will determine how well your messages are understood and delivered. Delivering clear instructions and having them understand is of the utmost importance during the audio call with the customer. Noisy backgrounds create difficulty understanding and cause annoyance which can be eliminated by noise cancelation. Choosing the best noise cancelling headset for the call center business will be a wise choice.
When deciding which headset to choose, the market offers many options, but there are many factors to consider when selecting. Which required a lot of research and time which can be a hectic activity. Nevertheless, you need not worry, as we’ve reviewed some headsets designed for call centers you might like.
list of 7 Best Noise Cancelling Headset For Call Centers:
1. Plantronics – Voyager Focus UC:
Multi Microphone:
The Plantronics Voyager Focus UC headsets are remarkable headsets designed for use in call centers, workspaces, and professional settings. There are many headset manufacturers, but Plantronics has a solid reputation for being an excellent option for professional settings. Voyager Focus has 3 microphones which allow it to perform when it comes to calling by picking up the clear audio quality. The noise cancellation microphone also filters most of the unpleasant background sound. There is no discomfort for anyone.
Smart Mute:
This headset has a smart mute feature that is practical and can be very useful in the workplace. You can mute your microphone manually when you don’t want customers to listen to the general conversation or advice given to you by your co-worker. On top of that, your mic will also be muted automatically when you remove it.
For example, you were guiding the customer and got stuck on something and you asked your senior for help. As soon as you remove the headset mic will be muted and the customer will not be able to listen to your conversion which will be unprofessional otherwise.
Wireless:
Another great thing about this headset is that they offer wireless connectivity which is a great advantage. The Bluetooth technology on these headsets is 4.0, meaning the connection will be pretty good. They also have a wide range of 30 meters or 98 ft so you can move around without worrying about being disconnected. Depending on the distance between the headset and device, class 1 or 2 wireless Bluetooth switches. This allows you to save a lot of power and extend the range of your drone when you need it, but at the cost of increased power consumption.
Battery:
These headsets are wireless, so they would need to be powered by a battery. The headset battery can accommodate up to 12 hours of talk time, as well as up to 12 hours of music when ANC is turned on, with the capacity to increase to 15 hours when noise cancellation is turned off. You can also get a charging stand that will look stunning on your working table.
Stereo:
Most of the headset that is designed for call center or professional users is mono but these headsets are stereo which means they will also give good performance when it comes to music. So if you work from home you can also use it for relaxing and listening to music and the smart mic allows it to adjust the volume of your track automatically.
2. Jabra Evolve 65 UC:
Dual Connectivity:
One more company that has become renowned for manufacturing headsets, is Jabra, mainly for work and customer support. The Jabra Evolve 65 UC is another headset that has features to improve the way you communicate in the workplace. For instance, the dual connectivity option allows it to connect it with two devices one with a USB dongle and the other with a smartphone simultaneously. So you never miss a call.
Busy Light Indicator:
The busy light indicator is another convenient feature that lets you have uninterrupted attention.
The red light will be indicated when you are calling on your phone. You can also enable the busy light to let others know that you are busy. Now next time when you will be on call will the client and your co-worker want to talk with you will know and wait for the call to end rather than make the situation awkward.
12 Hours Battery Life:
Whenever fully charged, these headsets have an approximate battery life of 12 hours. They also have 2 hours of charging time which is fast compared to many other headsets in their class. If you work in a call center and have six hours of shifts it will last you approximately two shifts before you need to recharge them. You might be thinking that long batteries are good, but what happens if the battery runs out and you need to use it? Even then you can use them while charging.
Built Quality:
Additionally, the quality of the build on these headsets is also excellent. The good quality means they will last longer and in the long run, it will cost you more money than you expected. The headband is well made and comfortable and the earpads are also comfortable on the ears. Allowing you to wear them for long sessions.
Noise-Free Call:
Evolve 65 UC offers the passive noise canceling feature which allows you to remain focused and no background noise will ruin the mood of the customer. Noise-canceling will also improve communication. The sound quality of this headset is also good. Being wireless also allows you to have more freedom to move around.
3. AfterShokz OpenComm:
Open Ear Design:
AfterShokz is a company that makes headsets that use an innovative and unique technology called Bone conduction headset. Instead of sitting on your ears, they sit in front of them leaving your ear canal open so you can hear the sound around you while in the shuttle listening to the audio on the headset. This headset sits directly on the cochlea and vibrates the earbone so you can listen to music. Having an open ear canal ensures that you won’t feel the pressure that is experienced with headsets that sit on the ears.
Magnetic Induction Cable:
No matter how many features a headset has, if it doesn’t have a long battery it will affect its performance. But not these headsets they offer up to 16 hours of talk time and 8 hours of music playback with one single charge. Magnetic induction charging cable, a convenient feature that also makes these headsets easy to connect is also included with this headset. This allows it to give 2 hours of talk time with just 5 min of charging so no compromises.
NFC Pairing:
Connecting these headsets to smartphones is fast and easy with the NFC pairing option, also known as Near Field Communication. Just enable NFC on a smartphone, bring this headset on the back of the device, and in a second you will be paired. Once paired these headsets use the 5.0 Bluetooth technology which is faster and better. That’s why it gives more range and a more reliable connection.
Compact Design:
AfterShokz OpenComm has a very compact and slim design which is a favorable factor in a working environment. This will free up more room on the desk for other stuff since it will take up less room. The light and slim headset will be light and you might not even notice it so you can move. The noise cancellation boom mic is also uniquely designed.
Water_Resistant:
It is not good news for electronic equipment when it comes into contact with water. Thanks to their IP55 water resistance rating, these headsets are able to withstand sweat and dust. The titanium band and frames add to the durability of these headsets so they will last longer and you don’t have to buy a replacement for a very long time. Plus the small size makes it portable and the good build quality will save them from a decent amount of physical damage.
4. Jabra Evolve 40:
Wired Connectivity:
The Jabra Evolve 40 headset is another model designed by the company for professional use. If you are looking for a headset that offers good communication performance and you don’t have to charge them to use then this one is for you.
For connectivity, they offer USB A, which is easy to install, simply plug in and you’re ready to go. No pairing is required, and you won’t have to wait. Also for your phone, the 3.5 mm audio jack will save you and your client time.
Higher quality:
Over the past three decades, Jabra has continuously improved the quality of its headsets. Jabra has been in the headset industry for more than thirty-eight years and has utilized this experience to make its quality better. That’s why Jabra Evolve 40 has a premium quality feel to it. Additionally, the headband has a magnetic strip that you can place the boom mic on when it’s not in use.
Comfortable:
Evolve 40 is very lightweight compared to many other headsets and the headband on them is also durable and does not add pressure on the head. The earpads are made of fine leather material which is very comfortable on the ear and you can wear them for a long time without feeling discomfort. The cable length is almost 120cm long with the control panel which is approximately 7 feet. Having long wires means you will be able to move freely.
Easy Controls:
The control on these is also simple and easy. In contrast to many headsets, they have a separate control panel on the wire of the headset rather than on the earcups. This makes it easy to operate since you can see the button you are pressing. Like Jabra Evolve 65 this model also features a smart light indicator.
5. BlueParrott M300-XT:
Dual Microphone:
Blue Parrott is another manufacturer that makes quality headsets that are directed toward office workers and truck drivers. BlueParrot headsets are known for their mono headset design. They also have noise cancellation and feature boom mic design with 2 microphones for a better audio calling experience. They can also rotate in a way that they can be oriented for the left and right ears with simple adjustments.
Portable:
Since the M300-XT is very small and compact, it can fit in your pocket. Because of its smaller size, it is more portable and ideal for people who travel a lot. Even if you don’t travel a lot, lightweight items are always appreciated by the working individual because it means you can wear them for a long time without any discomfort. It is also durable and might stand a few falls without any problem but we recommend you take good care if you want them to last longer.
Long Battery:
Although they are very small in design they have a very long battery life with up to 14 hours of talk time. Not only that they also feature the USB-C charging port which is the latest and more full than its ancestors. The water resistance of IP54 also protects against moisture and dust damage, so not only does it provide long battery life, but it also long life too.
5.1 Bluetooth:
Connectivity is another factor that matters when it comes to a good wireless headset. The 5.1 Bluetooth is the latest version of Bluetooth technology. 300ft or 100m range gives you plenty of freedom to move around without any disconnectivity. They also come with 3 different ear tips for a comfortable fit. It is designed for work and that is why they offer you the ability to customize your buttons with their app.
6. Callez C502U:
Affordable:
Callez C502U is another headset in the market that is designed by keeping the needs of call center agents and office employees. It is an affordable headset that costs nearly 30 bucks. Although they are low in cost no corners are cut in the making of it. Because it is compared to a premium brand’s headset in quality. They have all the features an office worker needs: a noise cancellation mic, a control panel for muting the microphone and adjusting volume.
Convenient:
The earpads on this headset are very comfortable, and ideal for long working shifts. The on-the-ear design also makes sure your ear doesn’t feel warm like with the over-the-ear design. It also offers USB-A connectivity which is simple and convenient. Just plug it into the computer and you are all set. The headband on these headsets is also quite flexible and durable which will also stop them from falling from the slightest movement.
Clear Audio:
Headsets are designed for delivering and listening to the audio clearly. Using a noise-canceling microphone can be accomplished with high efficiency. And the sound quality of these is also decent so you can understand what is being said clearly without any miss understanding. Also, the microphone has a fully adjustable boom so you can place it however you want and it’s long enough to stay close to your mouth for clear communication.
Lightweight:
Not only are these headsets made from premium materials, but they are also extremely lightweight. They don’t add any pressure on your head which is a problem with other bulky headsets. The adjustable headband also makes sure that it can fit anyone’s head without any discomfort. Those who find it difficult to find the perfect fit benefit from this.
7. Cyber Acoustics Stereo Headset:
Sleek Design:
Logitech is a Swiss company and is well known for computer peripherals like keyboards, mouse, headsets, speakers, etc. Their products are considered top-notch in quality and performance. Logitech H390 is the headset that they design. This headset comes in black and has a sleek design that will look good when you wear them.
Three In One:
Although these headsets look like office headsets they are also marketed to be used for music and gaming purposes making it three in one headset. If you work from home and like to listen to music and like to play games when you are not working they will serve all your needs. You can attend the conference call with a clear voice thanks to the noise-canceling microphone. As well as enhancing your gaming experience and your music enjoyment, stereo speakers will be able to help you out. As a result, you do not need to purchase any additional headsets for enjoying other forms of entertainment.
Soft Padding:
The quality of the sound cannot make up for poor comfort and an inability to wear the headset for long periods of time. But this headset does not have that issue. The earpads are made of leather and are soft and plushy enough to be worn for a long session. Additionally, the headband is covered in leather, which relieves pressure and makes it more comfortable.
Inexpensive:
If someone wants to buy a headset in bulk, for example for a call center business, buying this inexpensive headset can save some cost. These headsets come with all the essential features that office headsets should have. Like noise-canceling microphone inline control and dedicated button for mute option and rotatable boom microphone.
FAQ’S:
Q) Is Noise Cancelling good for calls?
Q) What is the difference between a headphone and a headset?
The headphone, on the other hand, has a microphone integrated inside of the ear cup and is more directed toward the music.
Conclusion:
There were seven of the best noise cancellation headset for call centers that we found trustworthy. It is still a difficult task to decide on just one headset that suits your needs perfectly. To solve this we have narrowed down the list to three.
The first on the list is Plantronics – Voyager Focus UC if you want the best quality and don’t mind spending a little extra then this wireless headset is for you. The 12 hours’ worth of battery with the noise cancellation microphone. The manual and auto mute option when you remove the headset will help you be more productive.
Second, on this list is the Jabra Evolve 65 UC headset. This headset is also an excellent choice for use in an office setting. They have all the features that an office employee needs like smart light to let others know that you are on call or busy. They also offer 12 hours of talk time and with dual connectivity, you will never miss any call either on the phone or computer.
Last but not least is AfterShokz OpenComm. This headset is unique and innovative and uses the latest bone conduction technology. In case you feel uncomfortable with the pressure built in the ear from other headsets, it is designed with an open ear design which you might like. The 5.0 Bluetooth technology which is fast and more reliable offers 16 hours of talk time. Thanks to its slim design and titanium band and frame are more durable and portable.
